PRIVACY POLICY

PRIVACY POLICY

Last updated: August 14, 2026

At KYØRA, we place particular importance on protecting your personal data and respecting your privacy.

This Privacy Policy explains what data we may collect when you use our website, why we use it, how long we may keep it, with whom it may be shared, and what your rights are.

This policy is established in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller for your personal data is: KYØRA
For any questions regarding your personal data or to exercise your rights, you can contact us at the following address: Kyora.Official.Travel@gmail.com

2. What data may we collect?

Depending on your use of our site and the services you use, we may collect, in particular:

  • your first name and last name;

  • your delivery address and, if necessary, your billing address;

  • your email address;

  • your phone number;

  • information related to your orders;

  • information necessary for payment processing, it being specified that banking or card data may be directly processed by our payment service providers;

  • your exchanges with our customer service;

  • information you provide when you create an account;

  • data related to your browsing on our site;

  • certain technical information related to your device and browser;

  • information collected by cookies and similar technologies, in accordance with your choices.

We invite you to provide only the information necessary for the use of our services.

3. Why do we use your data?

Your data may be used to:

  • process and ship your orders;

  • process payments and refunds;

  • send you confirmations and information related to your orders;

  • respond to your requests;

  • provide after-sales service;

  • manage returns, exchanges, and warranty requests;

  • prevent fraud and secure our site;

  • improve our products, our site, and the customer experience;

  • manage your customer account, when you create one;

  • comply with our accounting, tax, and legal obligations;

  • send you commercial communications when we are legally authorized to do so or when you have given your consent where required.

4. Legal bases for processing

Depending on the circumstances, the processing of your data may be based, in particular, on:

  • the performance of a contract, especially when you place an order;

  • compliance with a legal obligation;

  • our legitimate interest, particularly to secure our site, prevent fraud, and improve our services;

  • your consent, especially when required for certain marketing communications or certain cookies.

Where processing is based on your consent, you may withdraw it at any time.

The withdrawal of your consent does not affect the lawfulness of processing carried out prior to such withdrawal.

5. Payments

When you make a payment on our site, certain information may be transmitted to our payment service provider to allow authorization and processing of the transaction.

KYØRA does not ask you to provide us with your full credit card number by email or other unsecured means of communication.

Payments may be processed by specialized third-party providers, depending on the payment methods available at the time of your order.

6. Providers and Recipients

To ensure the operation of our business, certain data may be communicated, to the extent necessary, to providers such as:

  • our e-commerce platform;

  • our payment service providers;

  • our carriers and logistics partners;

  • our IT and hosting providers;

  • our customer service tools;

  • our marketing and analytical providers, when their use is authorized;

  • our professional advisors, when necessary;

  • competent authorities when required by law.

We do not sell your personal data to third parties.

When providers process data on our behalf, we ensure that appropriate protection measures are in place in accordance with applicable requirements.

7. International Transfers

Some of our providers may be established outside the European Economic Area.

When personal data is transferred outside the European Economic Area, KYØRA ensures that a transfer mechanism compliant with the GDPR is applicable, including an adequacy decision or appropriate safeguards where necessary.

8. Retention Period

We retain your data only for the period necessary for the purposes for which it is processed or for the period required by applicable law.

In general:

  • order data may be kept for the period necessary for managing the commercial relationship and complying with our legal and accounting obligations;

  • customer service data is kept for the period necessary to process your request and, when justified, for the period necessary to defend our rights;

  • data used for marketing purposes is kept in accordance with applicable rules and until you withdraw your consent when it forms the basis of the processing;

  • customer account data may be kept for the duration of their existence, then deleted or archived when necessary.

Exact durations may vary depending on the nature of the data and applicable legal obligations.

9. Your Rights

In accordance with the GDPR, you have, in particular, the following rights, subject to the conditions provided by law:

  • right of access to your personal data;

  • right to rectification of inaccurate data;

  • right to erasure of your data in certain circumstances;

  • right to restriction of processing;

  • right to object to certain processing;

  • right to data portability where this right is applicable;

  • right to withdraw your consent where processing is based on it.

To exercise your rights, contact us at: Kyora.Official.Travel@gmail.com

We may ask you for certain information to verify your identity before responding to your request.

10. Cookies

Our site uses cookies and similar technologies.

Some cookies are strictly necessary for the site to function, particularly to enable essential features such as the shopping cart or security.

Non-strictly necessary cookies, including certain analytical, advertising, or personalization cookies, are used in accordance with applicable requirements and, where necessary, only after obtaining your consent.

You can modify or withdraw your choices regarding cookies via our cookie management tool.

Belgian regulations specifically require that consent for non-strictly necessary cookies be free, specific, informed, unambiguous, and revocable.

11. Security

KYØRA implements reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

12. Commercial Communications

If you subscribe to our newsletter or agree to receive our commercial communications, we may send you information regarding, in particular:

  • new collections;

  • new products;

  • offers and promotions;

  • KYØRA news;

  • content related to travel and the brand's universe.

You can unsubscribe at any time using the link provided for this purpose in our communications.

13. Complaints

If you believe that your personal data is being processed in a manner contrary to applicable regulations, we invite you to contact us first so that we can examine your request.

Email: Kyora.Official.Travel@gmail.com

14. Amendment of this policy

KYØRA may update this Privacy Policy when necessary, particularly in the event of changes to our services, practices, or regulations.

The version published on our site is the applicable version on the date of consultation.

KYØRA — Travel with distinction.