SHIPPING & DELIVERY POLICY

Last updated: August 14, 2026

At KYØRA, we pay special attention to the preparation and shipping of every order to ensure your experience matches the quality of our products.

This policy outlines the terms for preparing, shipping, and delivering your KYØRA suitcases and travel bags.

1. Order Preparation

After your order is validated and payment confirmed, it is prepared by our team or our logistics partner.

The usual preparation time is:

[5 business days]

Orders placed on weekends and public holidays may be processed on the next business day.

During periods of high demand, new collection launches, promotions, or holiday seasons, the preparation time may be exceptionally extended.

In such cases, we will do our best to inform you.

2. Delivery Times

Once your order has been shipped, the estimated transit time is generally:

European Union: [20 business days]

International: [20 business days]

These times are estimates and may vary depending on the carrier, destination, peak seasons, weather conditions, customs checks, or circumstances beyond our control.

3. Shipping Costs

Applicable shipping costs are displayed at the time of order, before final payment validation.

Depending on current offers, KYØRA may offer:

standard delivery;
express delivery;
free delivery above a certain amount;
specific delivery offers.

The applicable conditions are those displayed on the website at the time of your order.

4. Order Tracking

When your order is shipped, a confirmation email may be sent to you with available tracking information.

The tracking link allows you to monitor the progress of your delivery directly with the carrier.

Please note that there may be a delay between the parcel being handed over to the carrier and the activation of tracking.

5. Delivery Address

The customer is responsible for the accuracy of the information provided when placing the order.

We invite you to carefully check:

your name;
your address;
your house number;
your postal code;
your city;
your country;
your phone number when requested.

An incorrect address may lead to a delay or inability to deliver.

If you notice an error immediately after placing your order, contact us as soon as possible at:

Kyora.Official.Travel@gmail.com

We will do our best to modify the address before shipping, but we cannot guarantee that a modification will be possible after order validation.

6. Delayed Parcel

If your parcel appears to be delayed, we invite you to first check the tracking information provided by the carrier.

If tracking does not update for an unusually long period, contact us at:

Kyora.Official.Travel@gmail.com

We can then review the situation with our logistics partner.

7. Parcel Indicated as Delivered but Not Received

If tracking indicates that your parcel has been delivered but you have not received it, we invite you to:

check your mailbox or any potential drop-off locations;
check with people present at your address;
check with your neighbors when relevant;
consult the information provided by the carrier;
contact us if the parcel remains untraceable.

KYØRA can then carry out the necessary checks with the carrier.

8. Damaged Parcel

Our products are carefully prepared before shipping.

Upon receipt of your parcel, we recommend checking its condition.

If the parcel shows significant visible damage, we recommend reporting it to the carrier according to their procedures and taking photographs of the parcel and its contents.

If the product itself is damaged, contact our customer service as soon as possible at:

Kyora.Official.Travel@gmail.com

with:

your order number;
photographs of the parcel;
photographs of the product;
a description of the problem.

We will review your request and inform you of the procedure to follow.

9. Customs and Taxes

For orders shipped to certain countries outside the European Union, customs duties, local taxes, or import fees may apply.

When these fees are not included in the order price, they may be the responsibility of the recipient in accordance with the regulations of the destination country.

Any customs fees are not delivery charges billed by KYØRA.

10. International Delivery

KYØRA may offer delivery to certain international countries.

Available countries, costs, and times are indicated during the order process when this destination is available.

For logistical or regulatory reasons, some destinations may be temporarily unavailable.

11. Force Majeure

KYØRA shall not be held responsible for delays directly caused by events beyond its control and reasonably unforeseeable or unavoidable, including certain natural disasters, major transport disruptions, conflicts, general strikes, governmental restrictions, or similar events.

This provision is not intended to limit the legal rights of the consumer.